Refund policy

US returns and exchanges

For orders delivered in the United States, David & Luna accepts return requests for defective and non-defective products and accepts exchanges. Request a return or exchange within 14 days after delivery by emailing support@davidandluna.com with your order number, item, and reason. If an item arrived damaged, defective, or incorrect, include clear photos if possible.

Product condition

Products returned under the ordinary return window must be in new condition. If an item arrives defective, damaged, or incorrect, contact us promptly so we can arrange the appropriate remedy. Nothing here limits rights under applicable consumer law.

Return method and label

Returns are by mail. A free return label is included in the package. If the label is missing, contact support before mailing the item and we will arrange a free replacement label. Follow our return instructions; do not mail a return to a supplier address unless we confirm it.

Restocking fee

A restocking fee of 15% of the product price applies to non-defective returns. We do not apply this fee when an item is defective, damaged, or incorrect.

Refund timing

After an eligible return is received and approved, we process the refund within 15 days to the original payment method. Your bank or payment provider may take additional time to display it. For help, email support@davidandluna.com.